Shopping for someone else but not sure what to give them? Give them the gift of choice with a Vivid Trends gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
What are your shipping rates?
We now offer low flat rate shipping!
United States Shipping
(within the continental U.S. & Military Addresses) $6.95 Free Shipping for orders over $75.00 *Please be sure to select the free shipping option during checkout.
United States Shipping to Alaska, Hawaii, & U.S. Territories
Flat Rate $6.95 + $6 surcharge
Free Shipping over $99
*U.S. Territories include: American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and US Virgin Islands *Please be sure to select the free shipping option during checkout.
0.00 lb - 3.0 lb $10.00
3.01 lb - 5.0 lb = $16.00
5.01 lb - 8.0 lb = $26.00
8.01 - 10.00 + lb = $30.00
Free Shipping over $175.00 *Please be sure to select the free shipping option during checkout.
0.00 lb - 3.0 lb = $13.00
3.01 lb - 5.0 lb = $21.00
5.01 lb - 8.0 lb = $33.00
8.01 - 10.01+ lb = $40.00
Free Shipping over $199.00 *Please be sure to select the free shipping option during checkout.
How long does it take to receive an order?
We proudly ship from the USA. Processing takes 1-2 business days. Shipping time is 3-5 business days in the USA. International shipping varies based on destination. Typically, 5-12 business days for international.
What shipping carrier do you use?
We ship with United States Postal Service (USPS) and DHL. We will choose the best shipping carrier for your order.
Please note: Original shipping and handling fees are non-refundable for preference returns. Preference returns are returns that are made for any reason other than receipt of damaged/defective or incorrect merchandise.
How do you handle returns/exchanges?
Items must be received by us within 15 business days from receipt of delivery. Once a return is initiated, we will email you a pre-paid trackable shipping label. Original shipping charges are non-refundable for preference returns and a refund will be issued to your method of payment less shipping charges. Preference returns are returns that are made for any reason other than receipt of damaged/defective or incorrect merchandise.
International shipping & APO addresses must include "Return of Goods" on the Customs Declaration Page.
What if I received the wrong item or my item was damaged?
We will email you a pre-paid shipping label paid by us for receipt of damaged/defective or incorrect merchandise. You must have a return initiated within 2 days of receipt.
For APO addresses, we will email you for a convenient date you can put your shipment in the mail and that will be the date that we tell USPS the item will be shipped. You MUST put your item in the mail on the agreed upon date (per email) of the shipping label otherwise you will be responsible for the cost of the return label. Please be mindful that the label for APO addresses is only valid for the date of the label.
How do I start a return?
Please start your returns process by going to the Returns page. The link is located at the bottom of our website.
Exchanges for same item are based on availability of stock but you are always welcome to exchange for another item.
Once item(s) are received and inspected, we will issue your exchange or refund. Please allow a few business days from us receiving your item(s) for this processing. If you would like to expedite this process, you can email us multiple clear pictures of the damaged/defective or incorrect merchandise.
Please note that some items sell extremely fast. If your exchange is out of stock, the order will be put in and shipped once it returns in stock which is typically a couple business days as we get inventory 1-2x a week. * This may result in a temporary order # and will be updated once we receive inventory.
*If exchanging your item for an item that is priced higher than credit available, the difference must be paid by customer to purchase the new item(s).
* Gift Cards, Clearance & Free Promotional Items are final sale.
*If an order is refused from being delivered due to being responsible for import taxes, customs tariffs and or fees levied by your country, the return shipping will also be deducted from your credit as it is noted in our shipping policy that the customer is responsible for those fees "if" they should occur.