How do you handle returns/exchanges?
Item(s) must be in new condition with all tags and or packaging. Item(s) must be received by us within 30 business days from receipt of delivery. Once a return is initiated, we will email you a pre-paid trackable shipping label. Original shipping charges are non-refundable for preference returns and a refund will be issued to your method of payment less shipping charges. Preference returns are returns that are made for any reason other than receipt of damaged/defective or incorrect merchandise.
What if I received the wrong item or my item was damaged?
We will email you a pre-paid shipping label paid by us for receipt of damaged/defective or incorrect merchandise. You must have a return initiated within 2 days of receipt.
For APO addresses, we will email you for a convenient date you can put your shipment in the mail and that will be the date that we tell USPS the item will be shipped. You MUST put your item in the mail on the agreed upon date (per email) of the shipping label otherwise you will be responsible for the return label. Please be mindful that the label for APO addresses is only valid for the date of the label.
How do I start a return?
Please start your returns process by going to the Returns page. The link is located at the bottom of our website.
Exchanges for same item are based on availability of stock but you are always welcome to exchange for another item.
Once item(s) are received and inspected, we will issue your exchange or refund. Please allow a few business days from us receiving your item(s) for this processing. If you would like to expedite this process, you can email us multiple clear pictures of the damaged/defective or incorrect merchandise.
Please note that some items sell extremely fast. While we cant guarantee that we will get the item(s) back in stock, we typically get inventory 1-2x a week. We are also sometimes able to Order an out of stock item from another vendor per your request as we work privately with some stores.
*If exchanging your item for an item that is priced higher than credit available, the difference must be paid by customer to purchase the new item(s).
* Special Request Order items, Clearance & Free Promotional Items are final sale.
*Special Request Order Items are defined as an out of stock item that the customer requests we locate and order from another vendor.